Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at moodhelp@moodtravelclub.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: our shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at moodhelp@moodtravelclub.com for questions related to refunds and returns.
VACATION INCENTIVE TERMS & CONDITIONS:
Terms & Conditions for hotel incentives:
Only one per customer per calendar year, no exceptions. There are NO timeshare presentations required to use this vacation incentive or any other hoops you will need to jump to redeem. Simply activate online by prepaying the hotel taxes and fees associated with the destination. After activation, login online and search for your preferred participating resort/hotel and preferred travel dates.
The expiration date on this incentive pertains only to the redemption or activation of this incentive and not actual travel. You must activate this incentive within 7 days of receiving it. Travel can be completed within 18 months after activation. This incentive cannot be combined with any other hotel stay or promotional vacation offer. This incentive cannot be used in conjunction with another similar or same promotional offer.
GROUP travel is NOT allowed only one incentive per household and resort/hotel is allowed. We will only honor one incentive per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, only 1 party among friends, family, acquaintances or known groups can use the complimentary vacation incentive for the same or overlapping travel dates. Otherwise, there are additional costs associated with group travel.
The room types available with this incentive are for a maximum of 2 adults and at least 1 occupant must be over the age of 21. The incentive is designed for couples or singles and up to 2 adults in one room, some properties however may allow for up to 2 additional children up to the age of 12 in the same room based on room type, and bed configurations. When adding children to your search you are likely to see fewer hotel choices.
This incentive will be considered void if bartered or purchased by the recipient. The incentive is valid for a reservation request offering Resort/Hotel Accommodations in your choice of destinations. Your cost to activate and redeem this incentive and book the reservation includes our recovery fees, local government taxes, and tourism fees which vary by destination. The main reservation holder must also have a Major credit or a bank debit card with a Visa or Mastercard or American Express logo, plus a valid government-issued ID to check-in.
The recipient of this incentive will receive luxury hotel accommodation room rate free of charge, which retail is valued at up to $350 US per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses. (Resort fees are now commonplace in hotels around the world however not always applicable. For example in Orlando FL they run from $5.00 to $13.00 per night, In Las Vegas resort fees run from $16.00 to $38 per night Paid directly to the resort. If applicable the resort fees will be disclosed when choosing a hotel and preferred travel dates. Resort fees cover items like WiFi Internet Access, Local Calls, & Resort amenities).
All reservations require a minimum of 30 days advance notice to book. Reservations are based on availability and will not be available during major holidays or resort special events. Check-in is available 7 days a week. Weekends may have a small additional surcharge.
This incentive activation is FINAL & NON-REFUNDABLE and NON-TRANSFERABLE, the end user will have 18 months to choose from available travel dates and participating resort/hotel options. Once travel dates are confirmed no changes will be allowed. Cancellations after dates are confirmed will result in forfeiture of the activation fees. (The inventory used for these rooms are not as flexible as booking at regular retail rack rates, once confirmed changes will not be allowed and cancellations or no-shows will result in forfeiture of fees paid)
The user must reside at least 100 miles or 160 kilometers away from the destination resort of choice or choose a different resort offer from the available destination options.
This incentive has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. We reserve the right to offer other hotels with equal or similar value with incentive holder approval if required due to availability. The Hotel bed configuration/ room type is subject to availability upon check-in. (unless a room upgrade was pre-selected and paid for).
Do not rely upon representations other than what is printed on this incentive.
If you have been awarded more than one vacation incentive you are only allowed to redeem1 incentive every 12 months per household, The travel incentive destination can only be redeemed once per household lifetime.
